Frequently asked questions
What fabrics are used in your clothing?
We carefully select fabrics from certified suppliers so that you can enjoy the high quality of every garment. These are natural fabrics from European manufacturers, such as soft wool, luxurious cashmere, alpaca, merino, breathable cotton, tencel, refined viscose, and others. We strive to make every touch of our clothing pleasant and comfortable for you.
Can I buy your clothes in bulk?
Of course! We are happy to cooperate with European multi-brand stores. You can choose the models on our website and send us a proposal to email: momot81@gmail.com. We will discuss all the details and choose the best option for you.
What payment options do you accept?
We accept various payment methods so you can choose the most convenient one for you. This includes credit cards, bank transfers, and electronic payment systems. Everything is simple and straightforward!
What are the terms and conditions for returning or exchanging an item?
Returns and exchanges are possible if the item has not been used and has its original packaging. The return shipping cost is paid by the buyer unless otherwise agreed. Upon receiving the returned item, we will promptly process your request.
Can I get a styling consultation?
Of course! We are happy to help you find your style and create the perfect looks. Book a consultation through our website or contact us for detailed information.
What delivery options are available?
We use Nova Poshta and Ukrposhta for your convenience. The exact delivery time will be indicated at checkout, and we will certainly notify you of the status of your shipment.
We hope these answers help you! If you have any additional questions or need assistance, please don't hesitate to reach out. We are always happy to help you! 🌟
How to care for your brand's clothing?
We want your clothes to last a long time and keep their appearance. Here are a few tips:
- Knitwear: Hand wash at 30 degrees; dry flat or hang to dry, depending on the desired shape. Press out excess water through a towel to preserve the shape.
- Suits: The jacket is better to dry clean, and the trousers can be hand washed on a delicate cycle without spinning, line dried vertically.
- Coat: We recommend dry cleaning. For daily care, clean off dust and store on wide hangers in a cool place.
Delicate items: Turn inside out before washing, hand wash at 30 degrees, dry flat or hang vertically depending on the shape. Do not wring out!
How to choose the right size?
We know how important it is for clothing to fit perfectly. Check out our size chart on the website, and if you have any questions or doubts, feel free to contact us. We will help you find the ideal size for your comfort.
How can I return or exchange an item?
We understand that sometimes changes are necessary. You can return or exchange an item within 14 days of receipt, provided it has not been used and has retained its original packaging. Contact our customer support team, and we will assist you with all return or exchange matters.
Do you have physical stores or showrooms?
Yes, of course! We have physical stores where you can view our collections:
- Dnipro: 9-B Khersonska St. – visit us to see our new arrivals and get a personal consultation.
- Tallinn: KHATA store in Solaris shopping center, Estonia pst 9 – we are waiting for you to share our passion for fashion with you.
Can I order custom tailoring?
Yes, we are pleased to offer custom tailoring that takes into account all your body and height characteristics. You can order any model in any fabric, and we will sew it within 5-14 calendar days. Experience the joy of perfectly fitted clothing!
